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Help Center

Prostream

Prostream

More time to get the job done.

How do I open a document in Prostream?

Register and log in

How do I login to Prostream with Single Sign-On (SSO) via Azure AD?

How do I log into my Prostream account?

Why don't I receive emails from Prostream?

How do I activate my Prostream account?

How do I edit the language in Prostream?

How do I register an organization?

Where can I find the help function within Prostream?

What is MFA, how do I set up Prostream MFA, and why is it important?

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Getting started with Prostream?

How do I create a project?

How do I manage documents in Prostream?

How do I post a comment on a document?

How do I place a QR code on a document in Prostream?

How do I place annotations on a document in Prostream?

How do I sync files from my local computer?

How do I create a metadata set on Prostream?

How do I use the 3D viewer in Prostream?

How do I add users to an organization or project in Prostream?

What are tasks and what can I do with them?

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My overview

What is the difference between organizations and projects in Prostream?

How does the workflow of Prostream projects work?

What do the colors in the Prostream menu bar mean?

What can I find in My Overview in Prostream?

Where can I put my ideas and suggestions for Prostream?

What's in the left menu in Prostream?

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Payment

What does Prostream cost?

How do I pay for Prostream?

What happens if my charge fails?

When do I pay for Prostream?

Can I switch between different Prostream packages?

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Projects

How do I add a project link in Prostream?

How do I create a new project in Prostream?

How do I copy projects in Prostream?

What are Projects within Prostream?

How do I manage the document name override settings in Prostream?

How do I connect Prostream to 12Build?

How do I open a project in Prostream?

How do I create a template in Prostream?

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Users

How do I add a new user to a project in Prostream?

How do I activate or deactivate a user in Prostream?

How do I add a new user to an organization in Prostream?

How do I add an external user to Prostream?

How do I remove a user from a project in Prostream?

How do I create groups and subgroups in Prostream?

How do I assign rights to groups in Prostream?

How do I adjust user rights and roles in Prostream?

How can I be added as a new user to Prostream?

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Tasks

Where do I find my tasks in Prostream?

How do I delete a task in Prostream?

How do I add a user to a task in Prostream?

How do I edit a task in Prostream?

How do I open a task in Prostream?

How do I create a new task in Prostream?

How do I complete a task in Prostream?

How do I change the status of a task in Prostream?

What is the difference between a deliverable and an attachment in Prostream?

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Documents

How can I search for files in Prostream?

What is version control in Prostream?

How can I share files in Prostream?

How do I place a QR code on a blueprint in Prostream?

How do I download a file or folder from Prostream?

How do I synchronize files between Prostream and my computer?

What is 'file stamping' in Prostream?

Where can I see a preview of documents in Prostream?

How do I access documents in Prostream?

How do I turn on notifications in Prostream?

How do I delete a document in Prostream?

Where can I find documents in Prostream?

How do I edit a document in Prostream?

How do I add documents to a folder in Prostream?

What is an expected document in Prostream?

Can I edit an expected document in Prostream?

How can I print documents from Prostream?

How do I post a comment on a specific document?

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BIM viewer

How do I navigate through a 3D model in Prostream?

What does panning mean in the Prostream BIM Viewer?

Which file formats can be opened with the BIM viewer?

Which tools does the Prostream BIM viewer include?

Which camera functions does the Prostream BIM viewer contain?

How do I use the BIM and DWG viewer in Prostream?

How can I zoom in and out in the Prostream BIM Viewer?

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Folders

How do I use the collection folder in Prostream?

How do I edit (smart) folders in Prostream?

How do I open a folder in Prostream?

How do I create a new folder in Prostream?

How do I move folders and/or documents in Prostream?

How do I use smart folders in Prostream?

How do I open a smart folder in Prostream?

What are folders within Prostream?

How do I delete a (smart) folder in Prostream?

How do I add documents to a folder in Prostream?

How do I create a new smart folder in Prostream?

How do I import a folder structure in Prostream?

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Meta data

How do I edit the order of the meta data items in Prostream?

What is a metadata item in Prostream?

What is a metadata set in Prostream?

How do I add a metadata set to a folder in Prostream?

How do I create a new metadata item in Prostream?

How do I create a new metadata set in Prostream?

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Quality Control

How do I add a form template to Prostream?

What are the quality results within projects in Prostream?

What does Prostream's quality control entail?

How do I add a snag template in Prostream?

What are the quality results of projects in Prostream?

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Migration

My Docstream account has migrated to Prostream, how do I log in?